Ruby Play Network

I Won a Jackpot but Didn’t Receive the Gold Slips 😣

If you think you hit a jackpot but the winnings weren’t added to your account, don’t worry!

Reach out to our Customer Support Team via live chat or email.

- The time the jackpot pop-up appeared
- The amount you believe it was for 😊

1. Reach out to our Customer Support Team via live chat or email.
2. Let us know:
 - The time the jackpot pop-up appeared
 - The amount you believe it was for 😊

Our awesome team will investigate the issue and make sure everything is resolved 🔍

I won a jackpot but it didn’t get added to my account, what should I do?

Find answers and get help from Intercom Support and Community Experts

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I won a jackpot but it didn’t get added to my account, what should I do?

I Won a Jackpot but Didn’t Receive the Gold Slips 😣

What to Do