My Purchase Didn’t Go Through – What Should I Do? 😞
If your purchase didn’t appear in your account, follow these steps:
1. Check Your Bank
First, make sure the money was actually taken from your account.
If the transaction is pending, the payment may have failed.
2. Check Your Email
Look for a purchase receipt in your email.
Receipts are sent for successful purchases only.
3. Contact Customer Support
If you received a receipt and your Fun Coins or Gold Slips haven’t been added, reach out to our friendly Customer Support Team.
It helps if you provide the transaction ID from your purchase receipt — this makes it quicker for us to investigate 😊
How Do I Find My Transaction ID?
The transaction ID is usually included in the purchase receipt email you received after a successful payment.