Ruby Play Network

Sometimes our team may need you to send us a screenshot of an issue you are having so that we can better assist you, or you may receive a big win and you want to be able to share this with us or your friends 🔥

A screenshot allows us to see a picture of what is showing on your screen 😁

Depending on your phone, the way to take a screenshot is different!

Press the Side button + Volume Up button at the same time.

A thumbnail appears in the bottom-left corner — tap it to edit or swipe to save automatically.

1. Press the Side button + Volume Up button at the same time.
2. Release quickly.
3. A thumbnail appears in the bottom-left corner — tap it to edit or swipe to save automatically.

Press the Home button + Side/Top button simultaneously.

Edit or swipe away the thumbnail to save automatically.

1. Press the Home button + Side/Top button simultaneously.
2. Release quickly.
3. Edit or swipe away the thumbnail to save automatically.

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(Note: exact buttons may vary by brand)

Press the Power button + Volume Down button at the same time.

Screenshot is saved in the Gallery/Photos app.

1. Press the Power button + Volume Down button at the same time.
2. Hold for a second, then release.
3. Screenshot is saved in the Gallery/Photos app.

Swipe gesture: Swipe the edge of your hand across the screen (Samsung, some others).

Quick settings: Pull down the notification bar and tap Screenshot.

- Swipe gesture: Swipe the edge of your hand across the screen (Samsung, some others).
- Quick settings: Pull down the notification bar and tap Screenshot.

Entire screen: <code>Command (⌘) + Shift + 3</code>

Portion of the screen: <code>Command (⌘) + Shift + 4</code>, then click and drag to select area

Window only: <code>Command (⌘) + Shift + 4</code>, then press Spacebar, then click the window

- Entire screen: <code>Command (⌘) + Shift + 3</code>
- Portion of the screen: <code>Command (⌘) + Shift + 4</code>, then click and drag to select area
- Window only: <code>Command (⌘) + Shift + 4</code>, then press Spacebar, then click the window

Screenshots are saved on your Desktop by default.

Entire screen: Press PrtScn (Print Screen) → paste into Paint, Word, or email

Active window only: Press Alt + PrtScn → paste into an app

Portion of screen (Windows 10/11): Press Windows + Shift + S → select area → screenshot copied to clipboard

- Entire screen: Press PrtScn (Print Screen) → paste into Paint, Word, or email
- Active window only: Press Alt + PrtScn → paste into an app
- Portion of screen (Windows 10/11): Press Windows + Shift + S → select area → screenshot copied to clipboard

Screenshots can also automatically save in Pictures → Screenshots if using Windows + PrtScn.

If these methods do not work for your device then feel free to reach out to our friendly customer support team and let us know the type of device you have so we can further assist you 😊

How do I take a screenshot?

Find answers and get help from Intercom Support and Community Experts

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How do I take a screenshot?

1. Apple iPhone

iPhone with Face ID (no Home button)

iPhone with Home button

2. Android Phone

3. MacBook (macOS)

4. Windows Computer