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My purchase failed but the funds were still taken from my bank account, what should I do?

Updated over 4 months ago

What Happens If My Purchase Fails but Money Was Taken? 💳

Occasionally, a purchase may fail, but the funds are still temporarily removed from your account.

  • This is only a temporary hold.

  • The money should be returned to your account within 12–24 hours of the transaction.

If the funds haven’t been returned after 24 hours, please reach out to your bank for further assistance.

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