If you’ve requested to reverse your redemption reservation, there will be a 24-hour hold to ensure you’re certain about your decision. After those 24 hours, we’ll reach out to either confirm the reversal or proceed with the redemption reservation for real cash rewards 📅
To make it totally clear, you will receive your winnings! Either as Gold Slips or real cash rewards, we will not be taking your winnings off of you in this hold period, we just want to make sure you’re happy with your choice 🎉
Why a 24 Hour Hold? 🤔
This idea promotes responsible practices by preventing impulsive decisions driven by the excitement of winning. By introducing a hold period, we help players remember they are playing with real money and encourage thoughtful decision-making. This measure ensures that players have ample time to consider their choice, enhancing their gaming experience and promoting financial mindfulness 🧠
We believe this approach balances the thrill of the game with the joy of winning, providing a better overall experience for our players 🙌
If you would like to reverse your redemption please reach out to our friendly Customer Support team through the online chat or by emailing [email protected] so we can begin the process 😊